Shipping & Return Policy
In-stock orders ship within 24 hours. Below are our lead times, freight and LTL handling, free shipping thresholds, and full return terms — including the items that cannot be returned. If you need to confirm return eligibility on a specific product, contact us before you order.
24 Hours
In-stock orders ship within one business day
$650+
Free shipping on qualifying items, continental U.S. only — excludes freight
10 Days
Return window from date of receipt
$150+
Ship on your own UPS, FedEx, or LTL account
Shipping & Lead Times
Lead time depends on whether an item is stocked with us or ordered from the manufacturer. If anything changes after you order, we contact you with the updated timeline and get your approval before moving forward.
In-Stock Products
We ship in-stock products within 24 hours of receiving your order.
Non-Stock Products
Items ordered directly from the manufacturer typically ship in 7–10 business days.
Manufacturer Backorder
If a manufacturer places an item on backorder, lead times are handled case by case. We will always contact you with the updated lead time and get your approval before proceeding. You will never be left waiting on an order without hearing from us.
Free Shipping on Qualifying Orders Over $650
Orders over $650 ship prepaid to the continental United States — on qualifying items only.
What does not qualify
- Large, bulky, and oversize items. Anything that ships as freight is excluded.
- All LTL and freight shipments. These require a special rate calculation and are quoted individually.
- Anything shipping outside the continental U.S. — including Alaska, Hawaii, and Canada.
Freight & LTL Shipments
For items requiring freight, we will contact you with an LTL freight rate before shipping.
Using Your Own Shipping Account
On orders over $150, you're welcome to provide your own UPS or FedEx account number at the time you place your order, and we'll ship on your account.
For items requiring freight, we also honor your LTL freight carrier's account number.
Please email us with those details before placing your order.
Return Policy
Returns must be made within 10 days of receiving your order. All returned product must be unopened, untampered with, and in its original packaging. The buyer is responsible for all shipping charges on returns.
In-Stock Products
We accept all returns on in-stock products and will credit back the full amount of the product.
- Must be returned unopened and in original packaging
- Buyer pays return shipping
- Must be returned within 10 days of receipt
Non-Stock & Made-to-Order
Products ordered directly from the manufacturer are subject to a manufacturer's restocking fee, typically 30%.
- Restocking fees vary from manufacturer to manufacturer. We will confirm the exact fee that applies to your item before the return is processed.
- Made-to-order products cannot be returned. Once a manufacturer builds to your spec, the sale is final.
- Return policies vary by manufacturer — some items are non-returnable
- Must be returned unopened and in original packaging
- Buyer pays return shipping
Items That Cannot Be Returned
All respiratory and first aid products are non-returnable — without exception. These are life-safety items, and once they leave our control we cannot verify their condition or chain of custody.
- All respiratory products, including CleanSpace
- Respirator cartridges, filters, and accessories
- All first aid products, including kits and refills
- Products that ship Hazmat
- Edge Eyewear products
- Made-to-order and custom-built products
Damaged in Transit — Refuse the Shipment
What to do when the truck arrives
- Inspect before you sign. Check the pallet, cartons, and shrink wrap for crushing, punctures, water damage, or a shifted load.
- Refuse any damaged shipment on the spot. Do not accept it and sort it out later — that option effectively disappears the moment you sign.
- Note the damage on the delivery receipt or BOL if you accept a partial delivery. A clean signature is the carrier's best defense.
- Photograph the damage before the driver leaves, including the packaging and the freight label.
- Call us immediately at 1-800-671-5080. If you refuse a damaged shipment and notify us, we will not hold you responsible and we will make it right.
We know a refused delivery is an inconvenience when your crew is waiting on the product. It is still far faster than a denied freight claim — refuse it, call us, and we will get a replacement moving.
Where We Ship
We ship to all 50 states and to Canada. Orders outside the continental U.S. — including Alaska, Hawaii, and Canada — are quoted separately and are not eligible for free shipping.
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
Questions About an Order or Return?
Our team can confirm lead times, quote LTL freight, and check return eligibility on a specific part number before you buy.
Phone: 1-800-671-5080 • Email: [email protected]